We thank you for your interest in our products and your intent to purchase.

Please take note of our process below as it will avoid misunderstandings and stream line your orders.


VALIDITY;           This quotation/proforma is valid for 7 days. If an order/payment is received after the 7 days,

we reserve the right to recalculate the price, taking the current Rates of Exchange and stock availability into account.


PRICES;              NETT. Excluding VAT, Packaging and Transport. If Ex-Import; 85% of prices quoted are based on todays R.O.E and any variation in this rate by more than 5% will be adjusted at time of invoicing. Forward cover can be purchased on your request to obtain a firm Rand price. Prices quoted exclude delivery, installation, training and commissioning.

  1. Prices Quoted are EKW Robertsham, Johannesburg, South Africa
  2. if CIF or FOB required, PLEASE request a REVISED quote in writing. (CIF will then be quoted Freight and Insurance included to Port, excluding Off Loading at Port, Customs Clearance & Packaging).


TERMS;              Account Holders; Strictly 100% NETT within in 30 days from statement. Failure to pay may result in your account being put on hold and a levy interest at Prime plus 2% being charged on all overdue accounts


PRE-PAYMENTS; If paying via EFT please email proof of payment to us using the payment reference number above. If doing a Swift payment for export. All banking fees will be for your account. Goods will be released once payment reflects in our account. This will depend on your bank as to how long it will take. If goods are required urgently, choose same day/ immediate payment. No cheque payments or LC accepted. Cash is accepted, but not preferred. On cash deposits, the extra bank charges will be for your account. We do not have credit/debit card scanners.


LEAD TIMES;      Ex-Stock; Goods are available at our warehouse. Subject to prior sale

Ex-import; 6 – 8 weeks from date of official order. For Shorter delivery time Please contact us.

Special Manufacturing e.g. Glassblowing; 6 – 8 weeks

Special Non-Stock; 6 – 8 weeks

Lead times are given in good faith but availability is always subject to prior sale.


DELIVERY;        Account holders: We offer free delivery within a 100 km radius, for orders over R 2500.00 within 7 working days. (Subject to lead times). If you require urgent delivery, let us know in writing and a delivery fee may be charged. Non-Account holder: Collection can only be done once your payment has cleared in our account and according to lead times. Should your goods need to be packed for dispatch, please notify us accordingly to calculate the

packaging and transport charges. If you use your own courier, please provide us with the relevant details. Should you not do this, we cannot be held accountable for delays or loss of your goods due to wrong couriers being used.

Should you request CC Imelmann to dispatch your goods via our courier , please do so in writing. Additional charges shall be quoted for packaging, insurance and transport.


COLLECTION; Account holder Before collection please check that your stock is available.

Please notify us of who will be collecting your order. Should you fail to do so, we will not be held accountable for your goods being collected by the wrong person and you will still be accountable for payment thereof.

Non-Account holder Can be done 24 hours after your payment has cleared in our account. Before collection please check that your payment has cleared and your stock is available.Please notify us of who will be collecting your order. Should you fail to do so, we will not be held accountable for your goods being collected by the wrong person.


COVID-19;           Upon acceptance of this proforma invoice/quote, CC Imelmann (Pty) Ltd will not be held liable for any delays in delivery or accept cancellation of orders, due to world wide lockdown restrictions on transport, or closures due to COVID cases.


EQUIPMENT;    All equipment and instrumentation is quoted excluding training and installation, unless stated in the line note of this item. Please ensure you read and follow the instructions in the manual provided with the equipment or instrumentation. CC Imelmann (Pty) Ltd will not be held liable for any damage due to incorrect usage.

If you require training or installation, please request and we will quote accordingly.


CANCELLATION; Orders are Firm and not subject to cancellation once orders have been placed, regardless of any delays that may occur due to unforeseen circumstances. Where cancellation of an order has been approved by management, the client will become liable for a cancellation / handling fee of no less than 20% of the original selling price.

Special Non-Stock Items; Pre-payment of 50%-100% deposit may be requested. Once ordered no cancellation will  be accepted. Should you cancel, you will bear all costs for shipping the goods to the country of origin, should the manufacturer accept returns. On payment in advance, all shipping, packing, bank charges etc shall be deduct before giving you a refund.

Special Manufacturing; e.g. Glassblowing Once Production has commenced no cancellation will be accepted, should you cancel you will be held liable to pay for the goods, no refund will be given on advanced payment.


RETURNS;          Please note that we do not accept returns and we do not offer refunds. Please ensure that you are happy with the quote and proforma before making payment.